Refund and Returns Policy – Rob Thompson Art

Return the Portrait for a Refund:

If you are not completely satisfied with the portrait/artwork and wish to return it to me for a refund, you must send the portrait/artwork safely packaged and undamaged to me within 48 days of receiving it. I will then refund you the full price of the portrait commission. Portraits/artwork returned damaged and/or after 48 days will not be refunded.

Prices are quoted and invoiced in UK Pounds for all clients, whether UK based or International. Any refunds will also be made in UK Pounds and I cannot be held responsible for any loss due to exchange rate fluctuations between the time of your payments to Rob Thompson Artist and the issuing of the refund. In regards to originals and prints if you are not 100% satisfied I will issue FULL refund.
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Shipping Information

For UK clients, all portraits/artworks are sent using Royal Mail Special Delivery Guaranteed by 1pm Next Day (tracked) and they are guaranteed to arrive before 1pm the day after posting. The delivery will need to be signed for when it arrives. I can post to an alternative address if required. –
For International Clients, the postal service used depends on the size of portrait ordered.
Regular sized portraits are posted using Royal Mail International Tracked and Signed, a reliable and affordable way to send this type of package.
Large sized portraits are sent using Parcelforce Worldwide Global Express. In both cases your portrait will take between 4 and 12 days to arrive depending on your location (NB. Other areas may take longer for delivery depending on geographical location).

The delivery will need to be signed for when it arrives. I can post to an alternative address if required.
• Import Duty
Delivery outside the UK may be subject to local import taxes which are the client’s responsibility.
• Delivered Artwork
All artwork will be delivered in a hardboard tube; frames are not provided.
• Damage in Transit
I will pack your portrait to a high standard. If in the unlikely event your portrait is damaged it will need to be returned in its original packaging at your own cost and I will redraw the portrait for you free of charge. There will be a wait time for the completion of the replacement artwork as it will need to be rescheduled on my order book.

Privacy Policy

Our Privacy Policy was last updated and posted on 17 September 2023. It governs the privacy terms of our Website, located at https://www.artrt.uk, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by robthompsonenterprises.ltd
Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Service.
Your privacy is very important to us. Accordingly, we have developed this Policy for you to understand how we collect, use, communicate and disclose and make use of personal information. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information if necessary for the fulfilment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customer’s information about our policies and practices relating to the management of personal information.

Your Privacy

robnoddyart.com follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information. We utilize the Personal Data you offer in a way that is consistent with this Personal Privacy Policy. If you provide Personal Data for a reason, we could make use of the Personal Data about the reason for which it was provided. For example, registration info sent when developing your account, might be used to assist suggest products to you based on past acquisitions. We might use your Personal Data to offer access to services on the Site and monitor your use of such services. RT Enterprises Ltd may also utilize your Personal Data and various other personally non-identifiable info gathered through the Website to assist us improve the material and functionality of the Website, to much better comprehend our users, and to improve our services. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.
Definitions
“Non-Personal Information” is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.
“Personally Identifiable Information” is non-public information that is personally identifiable to you and obtained for us to provide you within our Website. Personally, Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.
Information

We Collect – Generally, you control the amount and type of information you provide to us when using our Website.

As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.
Computer Information Collected only.

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non-Personal Information.

We also collect the following:

• Cookies
Our Website uses “Cookies” to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.

• Geographical Information
When you use the mobile application, we may use GPS technology (or other similar technology) to determine your current location to determine the city you are located within and display information with relevant data or advertisements. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

• Automatic Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all this information to analyse trends among our Users to help improve our Website.

• Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Under the Child’s Online Privacy Security Act, no web site operator can require, as a condition to involvement in an activity, that a child younger than 13 years of age divulge more details than is reasonably required. RT Enterprises Ltd abides by this demand. artrt.uk just collects information willingly offered; no information is gathered passively. children under 13 can submit only their email address when sending us an email in our “Contact Us” area. robnoddyart.com makes use of the e-mail address to respond to a one-time demand from a child under 13 and afterwards deletes the e-mail address. In case RT Enterprises Ltd collects and maintains personal information relating to a child under 13, the parent may send out an email to us to review, alter and/or erase such info as well as to decline to enable any additional collection or use of the child’s information.

How We Use Your Information

We use the information we receive from you as follows:

• Customizing Our Website
We may use the Personally Identifiable information you provide to us along with any computer information we receive to customize our Website.
• Sharing Information with Affiliates and Other Third Parties

We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Website (i.e. payment processors, Website hosting companies, etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.
• Data Aggregation
We retain the right to collect and use any Non-Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service as well as for use or resale to others. At no time is your Personally Identifiable Information included in such data aggregations.
• Legally Required Releases of Information
We may be legally required to disclose your Personally Identifiable Information, if such disclosure is
(a) required by subpoena, law, or other legal process;
(b) necessary to assist law enforcement officials or government enforcement agencies;
(c) necessary to investigate violations of or otherwise enforce our Legal Terms;
(d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or
(e) necessary to protect the legal rights, personal/real property, or personal safety of robthompsonenterprises.ltd, our Users, employees, and affiliates.

Opt-Out

We offer you the chance to “opt-out” of having your personally identifiable information used for functions, when we ask you for this detail. When you register for the Site, if you do not want to receive any additional material or notifications from us, you can show your preference on our registration form.

Links to Other Websites

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We utilize practical protection measures to safeguard against the loss, abuse, and modification of the individual Data under our control. Personal Data is kept in a secured database and always sent out by means of an encrypted SSL method when supported by your web browser. No Web or e-mail transmission is ever totally protected or mistake cost-free. For example, email sent out to or from the Site may not be protected. You must take unique care in deciding what info you send to us by means of e-mail.

Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.
Questions About Our Privacy Practices or This Privacy Policy

We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about our Privacy Practices or this Policy, please contact us.

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